My 10 year old can hear his friends but they can't hear him. What are we doing wrong?

I think it is the volume dial, I couldn’t hear anything at first until I adjusted it. It is on the same side as the microphone, it’s a black dial thing that you can move to put the volume up and down. Hope this helps!

How do I get both ears to work?

Get a hardware engineer to fix it or buy new ones

Only the left side works how do I fix that?

the 3.5mm has an issue check that it is not bent, rotate it, if both sides work then the 3.5 mm jack has an issue. if it is broken, there is no fix, since the plug is fixed.

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Description

🎮 Game On, Mute Off! Unleash your voice with style!

MUTE IN A SNAP - Swift flip-to-mute feature for instant silence.
COMFORT FOR HOURS - Breathable, lightweight build perfect for marathon gaming sessions.
IMMERSIVE SOUND EXPERIENCE - Powerful 40mm audio drivers deliver every command with precision.
CRYSTAL CLEAR COMMUNICATION - Bi-directional, noise-canceling mic ensures your voice is heard loud and clear.
OFFICIAL PLAY STATION QUALITY - Proudly licensed for PS4 and PS5, ensuring top-notch compatibility.

The PDP Headset LVL40 Stereo for Sony PS4 and PS5 combines advanced features like a flip-to-mute mic, lightweight design, and powerful 40mm audio drivers, ensuring gamers enjoy both comfort and clarity during their gaming sessions.

Specifications

Control Method	Touch
Controller Type	Wired Controller
Control Type	Volume Control
Unit Count	1.0 Count
Item Weight	12.32 ounces
Headphone Folding Features	On Ear
Earpiece Shape	Around ear
Headphones Ear Placement	On Ear
Style Name	Classic
Theme	Video Game
Color	Black
Connectivity Technology	Wired
Headphone Jack	3.5 mm Jack
Is Electric	No
Antenna Location	Gaming
Compatible Devices	Gaming Consoles, Laptops, Desktops
Cable Features	Without Cable
Additional Features	Adjustable Headband, Lightweight, Noise Isolation, Microphone Included
Enclosure Material	Durable, Light-Weight Polypropylene
Specific Uses For Product	Travel, Gaming
Frequency Range	20 Hz - 20,000 Hz
Noise Control	Sound Isolation

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