How do I set the code when I first get it?

1. The original combination is 0-0-0. Switch the Reset Button in the latch from "OFF" to "SET";

Why would the handle of the luggage feel a bit shaky?

After extensive testing, a slight degree of handle movement is to ensure long-term usage.

Is there supposed to be some sort of key included?

The key is not included in the package, it is designed for the customs exam only, it's a standard TSA lock, only the customs have the key to open.

What should I do if there is an issue with the luggage received?

For any issues in product & servicing, LUGGEX claims to will keep the luggage in repair for 3 years.

What color is the interior of the suitcases? Any compartments inside?

The interior color is dark grey;

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Deliver to Croatia

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Description

🧳 Travel smart, roll smooth, arrive stylish.

UNBREAKABLE ARMOR - 100% polycarbonate shell reinforced with a one-piece aluminum frame and corner protectors for ultimate durability.
LIGHTWEIGHT YET ROOMY - At just 8.6 lbs, this 20-inch carry-on offers a spacious 36L capacity, perfect for savvy travelers who pack smart.
TRAVEL WITH CONFIDENCE - Backed by a 3-year protection plan and responsive 12-hour customer support, your adventures are worry-free.
EFFORTLESS GLIDE EVERY MILE - Spinner wheels with built-in springs minimize vibrations and maximize stability for a smooth, stress-free journey.
ZIPPERLESS TSA LOCK ZERO HASSLE - Dual-safety, impact-resistant lock with one-button quick open—say goodbye to jams and hello to seamless security.

The LUGGEX 20-inch carry-on suitcase combines a lightweight 36L polycarbonate hard shell with a robust aluminum frame and corner protectors. Its innovative spinner wheels with built-in springs ensure smooth, stable rolling across surfaces, while the upgraded zipperless TSA lock offers quick, secure access. Designed for durability and convenience, it weighs only 8.6 lbs and includes a 3-year protection plan with responsive customer service.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.