Shoesofdream is the most advanced hand-made and customized shoes supplier in China and dedicated to design you dream shoes based on the shoes size, style, material and color you want. 1. When will I receive my dream shoes? Processing Time: 8-15 DAYS (Preparing for your order). Shipping Time: 5-30 DAYS (Delivering your order) Receiving Time = Processing Time + Shipping Time. 2. What if the shoes do not fit my foot? Shoesofdream shoes strictly follow the sizing chart of Shoesofdream. If the shoes you buy do not fit you, we will give you a free exchange. If there is any quality problems, we will send you a new one for free. Your satisfaction is totally guaranteed by Shoesofdream. 3. What is your return policy? If you are not satisfied with your shoes, you can return it to our US warehouse. 4. Are the shoes I received the same as the pictures above? A little difference may exists due to hand-made production. 5. Is the heel height and platform height the same as stated above? Due to different size has different heel height and platform height, we will adjust heel and platform height for your size so that you can wear it comfortably. 6. Can I see my dream shoes first and then decide whether to buy it or not? Yes, you can! We can send you the finished shoes pictures first. 7. What is your working time? Our working time is 5:00 pm - 3:00am (PDT time) at which we will process all our emails and orders. Shoesofdream designs your dream shoes.8.If a return happens, who bear the freight?If the return due to quality problem, we will bear the freight unconditionally;If the return is due to buyer's personal reasons (such as the size or style not as expected),the buyer should pay for the freight.
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