How can i prove that i've got the warranty? is there any receipt or warranty card coming with the product when i buy this?

The best and easiest way is to keep the receipt which you get with the purchase of the product. Given that it is no grey-imported or counterfeit product, it does not matter where you bought the product to be served by our service team. Best regards, Marco from Shure E-Commerce Team

I can’t seem to get a good sound out of them have tried the medium and small foam sleeves, what am I doing wrong?

There are several factors that can influence the sound. About the fitting of the earphones you find videos on our site (shure.com/en-GB/products/earphones/se535). Additionally, our colleagues in the service department may be appropriate contacts for evaluating (shure.com/en-GB/support/service). Best regards, Marco from Shure

Is this Hi-Res certified?

Hello, About High-Res Audio definition and logo: There are many products on the market, that have been out for years - decades even, that would satisfy the requirements for the High-Res Audio (HRA) logo. There are several organizations which bless a product with their seal of approval, one is the Japan Audio Society. The HRA Logo itself has only been around for a few years, and Shure did not register for that logo for any products, including the Aonic 5. This Logo's presence on a package is not the same as the HDTV logo. For HDTV, the TV requires a compatible resolution 1080i/p source signal to perform properly. Whereas any headphone or earphone can be used with any resolution signal. If one were looking into a DAC (Digital to analog converter), or digital audio player of some kind - then the High-Res Audio logo on that type of product means that DAC or player is capable of decoding or reproducing digital files with a sample rate higher than 44.1kHz and a bit depth higher than 16 (higher res than CD). So with digital music files above this CD quality resolution, the DAC or digital Player can reproduce them in their native file resolution. The Japan Audio Society has a noble goal to help regulate and improve digital audio reproduction and transduction. However, keep in mind that a product without the HRA logo could still meet the HRA specifications- in many cases, it just means that the product manufacturer did not apply for that product to have the High-Res Audio logo, or the product has been around longer than the HRA logo. Addressing the question about the response up to 40kHz: This is true that the High Res Audio logo spec states an acoustic transducer must reproduce frequencies of 40kHz. This is capable with many earphones and headphones - even if they don't have the logo. Most manufacturers only state specs that fall within the realm of human hearing because they are more meaningful, and helpful - though there is no standard in the industry for measuring / stating frequency ranges for headphones or earphones - which means stated frequency ranges on packaging is subject to scrutiny. In a nutshell, a product with the HRA logo is not inherently better than a product without the logo. Determining if a product is right for your needs will always depend on how that product sounds. When it comes to headphones and earphones, there is no magic specification that can say whether one product is "better" than another. There are a lot of great products out with many different sound signaturs. Great sound remains a very personal thing that depends on the listener's preferences. The only way to truly determine the headphone or earphone that pleases you is to listen and compare. Sometimes it is very difficult to find an opportunity to tryout these products, so if you don't have that opportunity, we recommend product reviews on the internet, and reading what others say about their experiences. Regards, Sascha from Shure

Hi are these gen 1 or gen 2 please?

Hello, this bundle does not include true wireless adapters. So, this bundle is the wired version. However, there is a true wireless version with generation 2 adapters available also. Regards, Sascha from Shure

Included components	SE53BACL+UNI-EFS
Age range (description)	Kid
Material	Plastic Rubber
Specific uses for product	Sport, Travel
Recommended uses for product	Travel, sports, general use
Compatible devices	Cellphones, Tablets, Laptops
Control type	Noise Control
Cable feature	Detachable
Item weight	1.07 Pounds
Water resistance level	Water Resistant
Package type	Standard Packaging
Unit count	1.0 Count
Style	3.5mm Cable w/ Remote+Mic
Control method	Touch
Number of items	1
Product Dimensions	18.2 x 18.2 x 7.7 cm; 483.53 g
Item model number	SE53BACL+UNI
Connector	1/4 inch, 3.5mm Jack
Hardware Interface	3.5mm Audio
Material Type	Plastic Rubber
Size	AONIC 5 CLEAR
Power Source	Hand-operated
Item Weight	484 g

Shure Wired Sound Isolating Earbuds, High Definition Sound plus Natural Bass, Three Drivers, In-Ear Fit, Detachable Cable, Durable Quality, Compatible with Apple and Android Devices, Clear, Aonic 5

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