Genesis 2 High Efficiency 80,000 Grain Water Softener, Up Flow, On Demand, Digital Metered

HASN'T WORKED SINCE THE DAY WE GOT IT INSTALLED, WHICH WAS IN FEB 2023. WE HAD A PROFESSIONAL LOOK AT IT AND THEY SAID IT WAS BAD. GOT A HOLD OF THE COMPANY AND THEY WANTED TO "TROUBLE SHOOT' IT. THAT WOULD HAVE BEEN ANOTHER COST TO OUR PLUMBER. WE HAD THEM TEAR IT OUT AND WE BOUGHT A NEW ONE. WE ARE OUT THE MONEY WE SPENT ON THIS GENESIS. AMAZON DIDN'T HELP EITHER AS IT WAS A SECOND PARTY BUY?!

I reached out to Discount Water Softeners prior to making this purchase. They responded very timely and were very helpful. The Genesis arrived a day earlier than predicted - much better than later than expected. The install was not difficult. I found the directions to be detailed and easy to follow. Programing the unit was a snap. I had a question about testing the softness of the water after the install and the support team was very responsive and knowledgeable. As you can see from the test strip photo the unit is doing the job quite well.This has been a positive buying experience from beginning to end. Our well water is now softer than it has ever been since we've lived in this house the past 19 years. Not to worry, you can install this softener yourself and you will be pleased with the results. You can rest assured you will be happy doing business with Discount Water Softeners.

I bought a $900 Genesis 32,00 grain, on demand, digital metered, upflow water softener in 2017. In August 2019, the brine flow reversed rendering the system useless. I had several email exchanges with "Bill" (could not get him to talk via phone) directing me to instructional videos and step by step instructions on procedures to correct the problem. By the way, I am a builder with extensive plumbing experience. The problem persisted after several days of working on the problem and at the same time living with very hard water. Bills solution was for me to either take apart the entire valve unit to identfy further possible issues or send the valve unit to him for anaysis. I asked that he send me, as soon as possible, a complete valve unit so I could get back to having soft water again. I told him if it was not a warranty item after he analyzed it, I would pay for the new valve unit. His answer: Cannot do that which was followed by the typical bribble about manufacturers and their rules. I decided enough was enough and I ordered a simialr Fleck unit at $525 which arrived in just a few days. I took the Fleck out of the packaging and discovered an alarming fact: the Fleck and the Genesis were IDENTICAL. The Genesis unit is clearly a Fleck with Genesis labeling but with an arbitrary $400 more price tag. My lesson: you don't always get what you pay for! Buy a fleck at affordablewater dot us.

This is great! My husband and I bought our first house and the water was at 500+ ppm! Eek! It’s now at 30 with this awesome softener. My husband installed it easily with little to no plumbing experience.

In 2015 we installed the Genesis DUO in our home. It leaked horribly from the beginning and has been disassembled reassembled so many times it can be done blindfolded. It stills leaks. Over the years, we have spent countless hours trying to get answers from "customer service" to no avail. Last year the unit started behaving erratically, regenerating at random times during the day (its set to regain at 2;30am) and our water became so salty that it was undrinkable and unfortunately killed several house plants that got a saltwater bath, We contacted customer service again, and again were blown off and ignored. It is very clear that once this company has your money, you are on your own. They do not care and have zero interest in solving any issues you may have with their products or honoring the 10yr warranty. They will simply ghost you until your warranty is up then, will be happy to sell you a new unit! I would never recommend anyone buy any products from these shiesty clowns. There are many other (and better) options from companies that actually have support and honor their warranties.

System arrived as advertised. Installation instructions were easy to follow. Got excellent soft water after first regeneration. Looking forward to the promised savings on salt and water.Update (4/26/2019): This system is wonderful! Great savings on water salt use already in first month.

If you are lucky so no issues with unit, than it should be fine. HOWEVER, IF YOUR UNIT HAS AN ISSUE, YOU ARE SCREWED. I bought the 64,000 grain unit in Jan. 2020 and getting hardwater after 30,000 grain use. Basically my 64,000 grain softener is shorter than 48,000 unit. It is either they are lying on their capacity or their head unit is leaky. I sent back the control valve and they sent it back since the unit has no issue. it's been 10 month and my unit still didn't fixed.They are just a middle man, and they cannot even send you a new control valve until they got a permission from their manufacturer. I sent the valve back to them as a second time on 11/02/2020. They received it on 11/05/2020. They FOWARDED the valve to the manufacturer and they received it on 11/10/2020. I asked them when I'm getting a replacement valve on 11/13/2020 and they are still waiting for the PERMISSION FROM THE MANUFACTURER.Find another seller who has a better customer service. Do not pay premium for poor customer service. You deserve better.

Nice unit. Easy install . So far We love it.