Luxury Air Mattress Queen with Built in Pump, Integrated Premium Pillow Inflatable Airbed for Guests, Camping & Home (Manufacturer Warranty)

July 21, 2019 OK, So, I am writing another review on top of my first review for this company and this bed because I can't figure out how to write a second review for the same product. (Or if it's possible to do so.). This company is one in a million! It's not a great time to be a consumer, in this world, however, the people at King Koil (Patrick) have proved me wrong and have gone far beyond what anyone would expect from an air mattress company!! They replaced my bed - TWICE!! If you have ever gone to Target or Walmart and bought an air mattress for yourself, please take note of how the manufacturer has shielded themselves from any returns, whatsoever! (One particular, well known, Canadian company comes to my mind - no problem for them to take your money and run!) It's very hard, for some reason, for air mattress companies to stand behind their product. King Koil however, makes it clear that your satisfaction, as a customer, is VERY important to them. Your review of their product and your "word of mouth" makes a difference to them. They feel confident about their product and if you are unsatisfied with it, in any way, they want to make it right with you. I'd have to search Amazon at long time to come across a review that tells the world that they would be foolish to purchase a similar product from any other company in the WORLD! BTW, this review should have been written a few months ago. I apologize for the delay (I've been a little busy). Thank you to King Koil for standing by your product and replacing my purchase twice. I appreciate your commitment to customer satisfaction, your speedy emails back to me (Patrick) and for making the replacement effortless. I'm very sorry for not getting this review up sooner as I don't want to diminish my appreciation. You guys are great and my mattress is unbelievable comfortable!! Thank you!!!!!! I cannot tell explain how happy I am with the customer service for this company. Before that though, let me mention that the bed is beautiful and I love the self inflate feature that allows you to just plug it in, turn a dial and it inflates immediately. No pulling out a separate item that has to be purchased, plugging it in, trying to reach the bed to blow it up, etc...... This is a no hassle inflating procedure. I had the bed about 9 months and it developed a slow leak. I figured I would need to purchase another but checked my receipt to see when I purchased it and noticed that it had a year long guarantee. I contacted the company, through Amazon and within 5 minutes I got an email back stating that my bed was under guarantee and they would send me a replacement. They wanted a picture of the "damage". After a couple days, I checked the bed and could not find where the leak was coming from. I wrote another email back to them and again - 5 minutes later received a reply stating "no problem, we will rush you a replacement.”- “No need to send back the damaged bed!” What a relief to not have to deal with repacking the damaged bed and mailing it back to them. Within 2 days - I received a replacement. What a breeze!!! This was top-notch customer service! After dealing with a competitor of King Koil’s a few years back, I cannot explain how impressed I was by King Koil's customer service and how quickly they stood by their product. A few years ago, after purchasing an air bed from a competitor, I noticed that mold had developed on the top of the mattress. I sent a picture to the manufacturer and they sent me a replacement. Several months later, I took the bed out to use and after blowing it up, I discovered that they had sent me a cheaper, low end bed that was substantially smaller than the one I had originally purchased. When I called and emailed the manufacturer, they told me that my bed was now no longer covered under the warranty so they wouldn't do anything about it. I told them that THEY made an error (I don't really think it was an error). They would not stand by their product or their mistake. I believe they shipped me an inferior product replacement because that is how they do business. They also make it clear, in writing, all over the box and on literature inside the box, that it will not be easy to return this product. I will never buy another product from that competitor's company and I make sure that I tell everyone I know not to buy from them. They are unprofessional, the quality is awful and the customer service is horrendous. I am so pleased with King Koil and the person that emailed me back several times to help me resolve my issue. More than once, Patrick wrote in his email that "we are here for you". Thank you, Patrick!!! It was a pleasure to work with you and I am very pleased with my purchase. I recommend the bed and the company very highly!!!! Best regards, Jill Mc

This is a very nice blow up mattress that my grandsons thought would be a great place to sleep. They thought the pillow was a very smart idea. I totally agree too. The only problem is that I ordered the 20 inch height and we received the 16 inch. So I called the company and spoke with a very nice young man named Kevin who apologized for the inconvenience and said they would refund my money. He had me go to the website and order another one so that is what I did and hopefully that one will be the height as it really is a nice mattress that my grandsons said was very comfortable. I had bought a twin size Intex brand blow up mattress and our grands said it was not very comfortable to sleep on. I had another blow up mattress that we used for 17 years until it got a rip in it. I’ve done a lot of research by reading reviews on different brands and this is the one that had the best reviews that were consistent with one another. After speaking to customer service I am even more impressed with this company and know I made the best decision on choosing this one out of the seven I was leaning towards to buy. These days great customer service is hard to come by it seems but this company is top notch as far as I am concerned. You will not be disappointed as it’s an easy set up and take down. There were no leaks and it didn’t need to have any more air added the following day. The velour top is very nice plus the cord storage is so handy. I watched so many videos for hours and that is why I chose this brand as I saw the other ones leaking or hissing with the auto refill to keep it aired up. No one wants to hear that when you have guests sleeping on it and it keeps you awake from refilling during the night. The bag is a nice way to keeps your mattress in and carry it to where you store it. King Koil for the win for me. I can’t wait to get the mattress in for the correct height we need.

We were very impressed with the height, the comfort, the quick inflation and quick deflation! I was also pleased to see that it folded up pretty easily so that it fit in the storage bag. For the price, it is an excellent way to provide another place to sleep!

The pros: this mattress was pretty comfortable, although my wife felt like she was constantly getting pushed off of it, if the two of us were on it. It has a luxurious feel to it too. It's nice and soft. Very cool that it self inflates also. The cons: it lets air out over time. We may have gotten a faulty model but we just didn't feel it stayed fully inflated. Ultimately we returned it but would buy it again to chance getting a better product because we love the King Koil brand.

Upon receipt, we tried to inflate the King Koil Twin Air Mattress with Built in Pump, but the internal pump starting smoking as it appeared the motor short circuited and would not inflate. We double checked the wall plug and the wall plug had no issues so it was clear the King Koil was defective.

When we first turned it on a huge flame blew from the pump into the mattress. It burned and smelt so bad. So so dangerous. Of course it didn’t work after that and now I have to go through refund process.

Not for European outlets! Soooo, pretty much useless. Very annoying. I had an adapter, but apparently not the correct type and the motor died. Money out the window.

Es grandioso se infla en 2 minutos, y se desinfla con ayuda, pero muy práctico es útil para personas con problemas en la columna vertebral descansa uno muy bien

Great value, very comfortable! Effortless to inflate and deflate - a very nice surprise. Slept on it for four months - very happy with it. Much more comfortable and user friendly than I imagined it would be. Excellent quality in every way. I expect it to last a long time. I have used other air mattresses - hated them, they were so cheap that they started leaking after about 5 weeks.